Case manager resume example

What recruiters look for

• Population and setting: homelessness, mental health, substance use, aging, youth, re-entry, disability. Supervisors hire for fit with their clients.
• Caseload size: the number of people you carry at once tells a supervisor your pace.
• Outcomes: people housed and still housed, benefits approved, treatment engagement, hospital visits avoided.
• Documentation: timely notes in HMIS or an electronic record, and clean audits. Funding depends on it.
• Approaches and training: Housing First, motivational interviewing, trauma-informed care, harm reduction, crisis intervention.

Writing the summary

Name the population you serve, your caseload and the outcome you work toward. Add one or two approaches you use and any language you speak. Avoid generic lines about helping people; the details show it.

Bullet points that work

Strong lines for this role, beyond the ones in the example. Borrow the shape and put in your own numbers.

• Reduced emergency room visits among 20 high-need clients by 40% in a year by setting up primary care and regular check-ins.
• Kept a caseload of 30 re-entry clients, 80% of whom found work or training within 6 months of release.
• Secured housing vouchers for 18 families in a year by preparing complete applications before each opening.
• Built a resource guide of 120 local services that the whole team now uses for referrals.
• Completed 100% of required 90-day service plan reviews on time across 2 state audits.
• Helped 14 clients restore lost IDs and birth certificates, a first step to jobs and benefits.
• De-escalated 25+ crisis situations without police involvement, using mobile crisis teams when needed.
• Ran a weekly life skills group on budgeting and tenant rights, attended by 10 to 15 clients.
• Recruited 8 new landlords to the program, adding 22 units for clients with past evictions.

Skills to list

Certifications and licenses worth listing

• Mental Health First Aid: common and useful for any front-line human services role.
• SOAR training: valuable for case managers who help clients apply for SSI and SSDI.
• Certified Case Manager (CCM): a respected credential, mostly in healthcare settings, that requires work experience before you can sit the exam.
• State certifications for community health workers, peer specialists or substance use counselors where your role uses them.
• LMSW or LSW: a social work license opens more senior roles; list it if you hold one.

Length and format

One page. Lead with your current case management role and caseload, then related jobs, internships or volunteer work. Training and certifications go in a short section, often in the sidebar.

Common mistakes

• Leaving out caseload size, which is the first thing a supervisor wants to know.
• Describing clients in ways that could identify them. Keep every example general.
• Duty-only bullets like “provided case management services”. Show what changed for clients.
• Forgetting to mention documentation and audits. Funding and licensing depend on them.
• Leaving out languages or community ties that help you reach clients.